Refund Policy

1) All sales are final — a change of mind is not refundable

Once you have paid, there is no refund and no exchange for a change of mind — neither before handover nor after.

If you refuse to receive the cat when the courier arrives with nothing wrong with her, your payment is refunded minus 550 SAR as a refusal fee, within 5 working days of her return. You can postpone delivery by 7 days at most from the set date; after that the delay is treated as a refusal. Whether something was wrong with the cat is shown by the courier’s photos or a report from a vet we choose.

So take your time before you transfer: ask for photos of the cat and for clips filmed of her — we film her from any angle you want — and ask anything that comes to mind. We do not want you to pay until you are completely sure.

The cases in which the amount is refunded are written below: if something happens to the cat before she reaches you, or 24-hour health guarantee after handover.

2) If something happens to the cat before she reaches you

If the cat dies or falls ill and you choose to cancel before handover, cannot be delivered on time (up to 15 extra days if the pedigree registry is late), or does not match her description — the full amount is refunded within 5 working days — refund only, never a replacement.

If the pedigree certificate was transferred to your name and the sale is then cancelled, you agree to transfer it back to its owner.

3) After handover — the 24-hour health guarantee (all cats)

• Before handover the cat is examined by a vet at a licensed clinic in one continuous video: the clinic name and the vet examining her are shown, and your order number and the date of the check are said in it, plus a clip of her stamped vaccination book — and we send them to you before you receive her.
• Any disease found within 24 hours of receiving her, proven by a stamped report from a licensed clinic dated within the 24 hours and reported to us in the same window: we take her back and refund the full amount — a refund, not an exchange. Once we receive your report, we may verify her condition with a vet of our choosing.
• If the disease is treatable and you would rather keep her: we treat her at a licensed clinic we choose, at our cost, instead of a refund — once we have agreed the treatment cost with the clinic. If we cannot agree it, or she cannot be treated, the full refund applies.
• If she dies within 24 hours: tell us right away within the same window, and we arrange the cause-of-death exam in your own city — either our courier collects her from you, or we name a licensed clinic for you to take her to. You hand her over within 12 hours of learning of her death and keep her somewhere cool until then. A natural death or a disease — full refund. Death caused by neglect, harm, poor care or an accident after handover — no refund. If she is not handed over within 12 hours, the right to a refund lapses — unless the delay is on our side.
• The refund is paid within 5 working days of us receiving the cat and confirming the vet report, by the same payment method. If you paid with Tabby or Tamara, it is refunded according to their procedure. If you do not hand the cat back within 48 hours of our request, the right to a refund lapses.
• If you choose treatment instead of a refund, you never pay any extra cost — if we do not approve an increase, we stop the treatment and refund you in full. If the cat dies of the same disease within the treatment period set by the vet, you are refunded in full — provided you hand her over within 12 hours of death so the cause can be checked. If she dies of another cause or after the treatment period ends, no refund is due.
• After 24 hours from handover, full responsibility passes to the buyer — no returns or exchanges, unless the cat's listed details (breed, sex, age, certificate) turn out to be wrong, in which case the full amount is refunded.

You are welcome to take her for an independent check at any licensed clinic within this window — we recommend it, and it protects both sides. What the guarantee does not cover is detailed in the Terms of Sale and Guarantee.

4) Caring for the cat during a return

The cat is in your care from the moment you take her — please provide food, water and a suitable place for her. If she is returned with clear harm caused by neglect or poor care, we may deduct the cost of treatment from the refund, on the basis of a veterinary report.

5) Documenting the handover

At handover the courier photographs the cat with you, and you receive a one-tap confirmation link: “I received the cat, inspected her and accepted her condition.” The photo and the time of confirmation are saved with your order number.

This record establishes the cat’s condition at handover and is a reference for both sides in any dispute.

6) How to request a refund

For health-guarantee cases: message us on WhatsApp with your order number and attach the medical report the stamped report from a licensed veterinary clinic within the 24 hours. We reply as soon as we can.

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